Overview

We currently ship to UK addresses only. We aim to deliver all orders safely and efficiently. Orders are dispatched by Royal Mail using Royal Mail Tracked 48 under Royal Mail's terms and conditions. Occasionally, we may use an alternative carrier to ensure timely delivery.

Orders are packaged carefully to protect the contents in transit. Please make sure your delivery address is complete and accurate. We can't accept responsibility for delays or loss caused by incorrect or incomplete addresses. If a parcel is returned to us because of an address error, we can reship it for £3.95, or issue a refund minus the original shipping cost.

Need to change your address? Email us as soon as possible. We can update it if your order hasn't been dispatched yet.

Once your order is dispatched, you'll receive a confirmation email with tracking information. Tracking updates can sometimes be delayed.

Processing Time

Orders placed before 17:00 on a business day are processed and dispatched within 1-2 business days. Business days are Monday to Friday, excluding UK bank holidays. During peak periods, dispatch may take longer.

Delivery Time

Delivery usually takes 2-3 business days once dispatched. It may take longer during busy periods or to remote areas.

We do not currently offer international shipping.

Delivery Cost

Shipping within the UK costs £3.95 for orders under £50. Orders of £50 or more ship free.

In-Store Pick Up

Select "Pick up" at checkout. Orders are usually ready within 1-2 days, and we'll email you when yours is ready for collection.

• Address: 3A Lacy Rd, London SW15 1NH, United Kingdom
• Opening hours: 9 am–5 pm
• What to bring: Your order confirmation email or order number

Lost or Delayed Parcels

If your parcel hasn't arrived within 5 business days of the estimated delivery date, please contact us. We'll open a claim with the carrier and, once it's confirmed lost, offer you a replacement (if available) or a full refund including excluding the original shipping cost.
Royal Mail requires a Denial of Receipt (DOR) form to be completed by you, and we'll send you the form and help you fill it in. We'll process your refund or replacement promptly once the claim is submitted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We'll review your request and resolve it promptly with a replacement or refund. See our Returns Policy for more details.

Contact

For questions about shipping or delivery, email hello@blabar.london. We reply within 1-2 business days.